Here you will find the main rules regarding shipment preparation, pickup, additional services, documentation, and payment.
The exact scope and price of the service will be confirmed before the order is finalized.
Please review the terms before submitting an enquiry or placing an order.
The service is provided from the outside door at the pickup location to the outside door at the destination . The driver helps move the items from the outside door into the van and from the van to the outside door at the destination, and secures them safely inside the vehicle.
Carrying items between floors is not included in the standard transport price. The carrying service must be ordered in advance, specifying the floors at the pickup and destination locations, whether a lift is available, and any heavy or awkward items.
Shipments must be packed in sturdy boxes or otherwise securely protected and fastened. A packing service can be ordered if required, but this must be requested before transport.
Each shipment must include the recipient’s name, contact phone number, and exact destination address. A shipment with incomplete information may not be accepted for pickup or transport.
For international transport, a consignment note is completed, recording the parties involved in the transport, the shipment’s volume, weight, description, addresses, and pickup and delivery details.
The invoice is sent after the shipment has been collected and must be paid in full before the shipment reaches its destination. Payment is made by bank transfer based on the invoice or, if agreed in advance, in cash.
Meu Express has CMR insurance. The extent of the carrier’s liability depends on the circumstances of the transport and the applicable CMR terms. For valuable items, we recommend considering separate additional insurance.
The order is confirmed after the required information has been provided, the transport has been added to the schedule, and it has been assigned to the responsible driver. The driver will generally contact the customer at least one day in advance to agree on a more precise time.
The more accurate the information provided, the more precise the price and the more suitable the transport solution we can offer.
Prices, the exact scope of the service, and any special terms will be confirmed in a personalized quotation. In the event of a conflict between these terms and the quotation, the quotation confirmed in writing will prevail.
