Terms and Conditions

Standard transport is provided from the exterior door at the collection address to the exterior door at the delivery address. The driver assists with moving the items between the exterior door and the vehicle at both addresses and secures them safely inside the vehicle.

Carrying items between floors is not included in the standard transport price. This service must be booked in advance. Please provide the floor number at both the collection and delivery addresses, confirm whether a lift is available and identify any heavy or difficult-to-handle items.

All items must be packed in sturdy boxes or otherwise securely protected and secured for transport. If you require a packing service, it must be booked in advance.

Each package or item must be clearly labelled with the recipient’s full name, phone number and complete delivery address. Items with missing or incomplete information may not be accepted for collection or transport.

For international transport, a CMR consignment note is completed. It records the parties involved, a description of the goods, their volume and weight, the relevant addresses, and the collection and delivery details.

An invoice is issued after collection and must be paid in full before the shipment reaches its destination. Payment can be made by bank transfer using the invoice details or, if agreed in advance, in cash.

Meu Express holds CMR insurance. The carrier’s liability is determined by the circumstances of the transport and the applicable CMR provisions. For high-value items, we recommend considering separate additional insurance.

Your booking is confirmed once we have received all the required information, added the transport to our schedule and assigned a driver. The driver will normally contact you at least one day before collection to confirm a more precise collection time.